Our policy allows for returns to be requested within 7 days of delivery for the full purchase price no questions asked. As a matter of policy, BBB does not endorse any product, service or business. An 8 oz package, shipping from Houston, TX to Miami, FL (Zone 5) would cost $6.98 using Priority Mail, but could actually ship with First Class package service for only $3.18 regardless of zone. We appreciate her for letting us know. For rugs: simply roll the rug … I ordered a rug from Rugs Direct on Jan 3, and was emailed a week later that it was on backorder till April 4, I decided to wait but now after phoning to check on the status they say it will only be in after May 15. Once again, we apologize for our failure to serve the customer well. In light of the current pandemic, we are extending our return policy to 60 days upon receipt for a full refund or exchange - provided that the item is returned complete and in original condition. … To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Once you send the pictures our quality check team will check your case and will let you know how we can proceed next. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Design may vary by size Colors may vary from images.How to safely wrap your item for return. Serpil Gray 3X10 Ft Runner Turkish Vintage Area Rug, Boho, Outdoor Rug, Boutique Rug, Ruggable, Handwoven Rug - 3X10 Gray - 12170 Sale Price $540.60 $ 540.60 $ 636.00 Original Price $636.00" … You can request your return in one of two ways: Email us at [email protected] ... We cover the cost of your return within 30 days. A: To initiate a return: Enter your order number and email address here. Note: While Overstock representatives could not provide a price range for return shipping costs for rugs, USPS and uShip estimate it costs $100 to $200 to ship a large area rug. Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. How can they false advertise and send me completely wrong items from our agreed upon order and expect me to pay for their error. If the item is not defective as we state in our website, the cost of return will be your responsibility. I did not get what I ordered and I'm sure they would just make another mistake if I asked for the proper items in exchange. Thousands of Rugs in stock. If the rug(s) are over 8' x 10', we are unfortunately unable to send discounted return … Open your rug carefully. So a complete refund is the only way I see fit. If you decide that a product does not meet your expectations for color, size, etc., we will accept its return as long as the product is returned to us undamaged. Free Returns. I did email him and have no response and also have no refund. Check thousands of honest reviews of any rug. All Custom made rugs, are not refundable and returnable. Direct Manufacturing & … Very heavy items also Do not fold, staple, tape, clip or glue any part of the item to be returned. Please contact us via email at [email protected] or by phone at 800-677-6890 to obtain return authorization. BBB reports on known marketplace practices. International Association of Better Business Bureaus. The last person I talked to he said he would call me back right away and to email him to follow up. Website policy and store policy are two different entities. The Rug Store reserves the right to change its payment procedures at any time without prior notice to you. Add style to your home with our impressive collection of premium-quality rugs at Costco.com, with a variety of styles to choose from! The cost of return shipping is automatically calculated and displayed for you at the time you request a return, and will be deducted. We try to make our customers' shopping experience easy and enjoyable. We can, however, discount return shipping rates for your convenience. We’ll guide you through the process. All our boutique-style rugs come in various colors, sizes, styles, and materials, so you can find the perfect mix of designs to suit your lifestyle. Please contact us prior to returning any item so that we may issue a Return Authorization number and provide you with complete return instructions. We are here 24/7 1-800-818-4097; Contact Us; Blog; Store Location; Trade Program; FAQs; Order Status; Return Policy; Site Map; Customer #15-41-40-77-0; Follow Rugs… If the original packaging material is in good condition, you may reuse it. I received matt and padding that are over 6" short around the entire perimeter of my 5x8 area rug. I called again and they told me they received it in the warehouse and I would receive the refund in a week. Rug & Home wants you to be 100% satisfied with your purchase. Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order. After returning, I had not heard anything on if they received the return or anything for a follow up. Read more. Customer Service. I received 2 completely wrong/false items I paid for and they want me to pay for return shipping in order to get partial refund. The Rug Company will cover the cost of return shipping within the UK/ US/ EU for non-sale items, but original delivery cost … We have so many extraordinary designs to choose from, so we have a rug … You can always reach out back to us from (855) 585-4040. You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Your return … I'm always searching for area rugs to stage houses. Refused shipments will be subject to return shipping fees and restocking fees. All Rights Reserved. Returns without a valid return … After paying a lot for the rug, I paid to return the rug which I understood. Trends don’t wait, and neither should you Get your new rug ASAP! The Rug … When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Items must be unused and in the same condition as you received it. Return Policy for Rugs & Home Décor. Boutique Rugs, LLC. BBB Business Profiles are subject to change at any time. In this case, we clearly fell short. Please contact us via e-mail only prior to returning or cancellation of any order so that we may issue a Return Authorization number and provide you with complete return instructions. Return Policy. 2 months later I still have no refund or any follow-up. On the next page, choose the reason that best describes your reason for return along with how you would like to ship it back to us. Welcome to Boutique Rugs, the premier source for designer, high-quality, trendy area rugs at unbelievable prices.We take the time to help you find the perfect rug to make your home feel complete. If you need to return a product, our Customer Service professionals are ready to assist you. All Rugs are Shipped Within 24-48hrs. Send it back for no charge within 30 days. (Contiguous United States Only) Shopping at eSaleRugs is risk-free. Copyright © 2020, The Rug Store. Shop for boutique rugs online at Target. A full refund will be issued once the item is received. We offer a 30 Day Return Policy on every area rug we sell, except for customized rugs, clearance products and rug pads that have been opened.. You may return an item for a refund if the … … I am so unsatisfied with company I felt compelled to let you know so it stops happening to others. I did not, I called again and they said they had NOT received the rug yet. This service is available for rugs that are EXACTLY 8' x 10' and or under the size of 8' x 10' . After the Return number has been issued, you only have 7 days to return the product(s). 5% Bonus Store Credit on all your Orders. Note: as a large business, we are able to provide you with a much lower cost of shipping than one would get as a consumer. My rug was not th colour advertised. The cost … Even the customer service person agreed that waiting 5-6 months for a rug … Call us at 1 (855) 355-RUGS … The stylish rug s in our collection come in various colors, sizes, styles, and materials to match your unique lifestyle. Let our best-selling rugs create the ultimate inspiration for redesigning your space, and explore the many ways you can give your home an upgrade with a trendy designer rug … Make sure all open/loose ends are securely sealed with packing tape. If you cannot reuse the packaging, a heavy-duty disposable plastic painter's tarp (available at most hardware stores) is a great substitute. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business6140 Georgia Highway 400, Cumming, GA 30028-3500Email this Business, Need to file a complaint? Based on the information above, if return shipping is nearly as expensive as the item itself, you may find the return process isn’t worth it. Not good business at all. We cover all cost of shipping returns if the rug is defective in any way. BBB remains operational and focused on serving our business community. Return Policy. You have to use a third party shipping company that you have to coordinate and pay for to return. You are simply responsible for the return shipping cost. I would be happy with A complete refund with them paying for the return of the items ,which I can not personally carry these heavy items to a fed ex store (I'm disabled) So they need to figure out how they can get these items back. BBB Business Profiles may not be reproduced for sales or promotional purposes. Feel very mistreated and taken advantage of. In the event that something happens during transit, we will accept any damaged or defective merchandise for return, but we must be advised as soon as you receive your merchandise. We will also provide you with a hassle-free return … I ordered a rug that was not to my liking. I feel cheated and now stuck with a product I can't use (the items are so heavy, it will cost me as much to return them as it cost me to buy them. I called and got information on returning. Millions of rugs sold around the world. Enjoy low warehouse prices on name-brands products delivered to your door. I sent pictures to them and they told me to send it back via fed ex at my cost and they would send me a refund minus the shipping costs, for a mistake made by them. Please save your original packaging and return the item enclosed in the packaging. We do not cover the cost of return shipping if you are not satisfied with your purchase. I called and they couldn't find anything in the system. Depending on … Her feedback is valuable to us. 30 Day Returns & No Restocking Fee. Shop the world's largest rug marketplace. I was sold 2 items being a specific size 1 non slip mat and 1 rug padding both specifically 5'x8' to go under a 5'x8'area rug. ... it will cost me as much to return them as it cost me to buy them. Please note: rug pads are not eligible for refunds. I am so upset. Manufacturers always send us their rugs images. Millions of Rugs Shipped since 2001. Fast delivery right to your door. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. New rug not working out? Do not refuse any shipments as this can cause delays in your refund. BBB remains operational and focused on serving our business community. Choose from contactless Same Day Delivery, Drive Up and more. Rugs: See our article on Wayfair’s rug return policy. How BBB Processes Complaints and Reviews, BBB of Metro Atlanta, Athens & NE Georgia. Contact us, and our customer service staff will work with you to arrange for return or replacement. We have just issued a full refund to the customer and she will see it on her original form of payment within 3-5 business days. Assuming your order is eligible for a return, click on the request a return button. 30-days return policy From date of purchase. Kind regards, Boutique Rugs … This is terrible service and seems like it is outside of a proper policy for the time in which a cusotmer can receive a full refund back. Return Policy 30-days return policy From date of purchase | No restocking fees You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). When I contacted rugs.ca to return for a refund I was told that the cost if return was my responsibility -$110 US ( I paid in Canadian so they will deduct almost $150 from my refund to cover the cost). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are sorry you had an unpleasant experience with our customer service team. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We pay shipping to you and we handle the return … They can make such an impact and enhance a design. BBB is here to help. BBB Business Profiles generally cover a three-year reporting period. Once again, we apologize for our failure to serve the customer service staff will with. Fold, staple, tape, clip or glue any part of the item is not defective as state! Within 7 days of delivery for the full purchase price no questions asked may. Lot for the return or anything for a follow up please contact us via email at @. Once again, we apologize for our failure to serve the customer.! Policy allows for returns to be 100 % satisfied with your purchase reporting... I called and they could n't find anything in the same condition as you received it with purchase. Shipping in order to Get partial refund purchase price no questions asked bbb of Metro,! 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